Get in Touch With Us
Got a question about a review, spotted something that needs updating, or want to suggest a Canadian casino brand we should look at next? This page covers how to reach Online Casinos and what kind of messages we're best placed to help with.
Ways to Reach Our Team
Email is the most reliable way to contact us. Every message is read by a real person on our editorial team, and we aim to reply within two working days. Send your message to [email protected]
If you're asking about a specific brand, bonus offer, or article, mention the page or casino name in your subject line. It helps us route your message to the right person and get you a useful answer faster, rather than a generic one.
What We Can Help With
- Questions about our rankings — Want to know why one casino sits above another, or how a bonus offer works? Ask and we'll explain our reasoning.
- Corrections — Bonus terms, wagering requirements and licensing details change often. If something on lakhaima.ca looks outdated or wrong, flag it and we'll check it.
- Content suggestions — Looking for coverage of a topic we haven't published yet, such as a specific payment method or a newly launched brand? Let us know what you'd find useful.
- Partnership or editorial enquiries — If you represent a casino brand or a media partner, introduce yourself and outline what you're proposing.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, tell us in your message and we'll point you towards the appropriate support services in Canada.
What Not to Expect From This Page
We're an independent comparison site, not a casino operator. That means we can't process deposits, withdrawals, account verification or bonus claims on anyone's behalf. If you have an issue with a specific transaction, a locked account, or a bonus that hasn't credited, the fastest route is always the casino's own support team — usually reachable through live chat or a help centre on the operator's site.
Where a message touches on something we do cover, like understanding how a welcome offer's wagering requirement works, or whether a brand holds licensing recognised for Canadian players, we're glad to help explain what to look for.
How We Handle Your Message
We don't run automated replies dressed up as customer service. Every enquiry is read and answered by someone on our team, which is also why replies take a day or two rather than being instant. During busier periods, such as when we're updating our reviews or adding new brands to our rankings, response times may run slightly longer. We'll still get back to you.
We take reader feedback seriously because it directly shapes what we publish. If our coverage of a casino, a bonus, or a payment method has helped you — or fallen short — we want to hear about it.
Before You Write In
A quick check first can save you a wait for a reply you might not need:
- If your question is about a specific casino's terms, check the offer details listed alongside our review — material conditions like minimum deposits, wagering requirements and time limits are usually stated there.
- If you're weighing up options outside the mainstream Canadian market, our page on Best Non GamStop Casinos may already answer what you're after.
- If your concern is account-specific, such as a stuck withdrawal, contact the casino directly first — they hold the account details we don't have access to.
A Note on Independence
Online Casinos publishes editorial rankings and reviews of Canadian online casinos. Some of the brands we cover may pay a commission when readers sign up through our links, but this arrangement has no bearing on how we rate or rank a site — our assessments are based on our own research into bonus terms, game selection, payment options and licensing standing. If you ever think a review reads more like an advert than an honest assessment, tell us. That's exactly the kind of feedback we act on.
Thanks for taking the time to read this far. Whatever brings you to us, drop us a line and we'll do our best to give you a straight answer.